Please read this information before
completing our booking form.
following Booking Conditions together with the general information
contained in our brochure form the basis of your contract with Wild
North Discovery. Please read them carefully as they set out our
respective rights and obligations. If you have any questions about them
please do not hesitate to contact us.
these Booking Conditions, “client”, “you” and “your” mean all persons
named on the booking (including anyone who is added or substituted at a
later date). “We”, “us” and “our” mean Wild North Discovery. “Discovery
Holiday” means any of the activities lead by Wild North Discovery
including single day events.
1. Making your booking and payments
confirm a booking, you or the party leader must complete and sign our
booking form. He/she must be authorised to make the booking on the
basis of these Booking Conditions by all persons named on the booking.
By signing the booking form, you or the party leader confirms that
he/she is so authorised. The party leader is responsible for making all
payments due to us. The party leader must be at least 18 when the
booking is made. All bookings are subject to our Booking Conditions.
completed signed booking form must then be sent to us. Once we have
received your booking form, we will, subject to availability, confirm
your holiday by issuing a confirmation invoice. This invoice will be
sent to the party leader. Please check this invoice carefully as soon
as you receive it. This invoice will specify the deposit to be paid
within seven days and the date for receipt by us of the balance or it
may be for the full amount if your booking is made within 42 days of
the start date of your holiday. If no date is specified for the final
payment this should be made no later than 28 days before the start date
of your Discovery Holiday.
is to be paid by you under separate contractual terms and conditions to
the accommodation provider. Wild North Discovery are not the
accommodation provider. On receipt of your booking we will look for
accommodation that fits within the requirements you specify. We will
provisionally book you with a compatible accommodation provider who you
must contact within 14 days of receipt of our confirmation invoice to
confirm your accommodation booking. You may be required by the
accommodation provider to pay a deposit for your accommodation at this
immediately if any information which appears on the confirmation or any
other document appears to be incorrect or incomplete as it may not be
possible to make changes later.
we do not receive all payments due in full and on time, we will be
entitled to treat your booking as cancelled by you and retain all
deposits paid or due at that date.
2. Your contract
Agreement on the basis of these terms and
conditions arises upon the fulfilment of all of the following actions:
by Wild North Discovery of a properly completed booking form, the issue
of a confirmation invoice and subsequent payment of a full fee or the
deposit specified followed by clearance of the full fee or deposit into
Wild North Discovery’s bank account.
North Discovery reserves the right, in its absolute discretion and
without the need to give reasons, to refuse to accept a booking. In
such circumstances no agreement arises and Wild North Discovery will
return any payment and the booking form.
agreement is between Wild North Discovery and the client and is the
sole agreement between those parties. Accommodation must be paid
separately to the accommodation provider and does not form part of this
contract. No variation of these terms and conditions shall be
applicable unless agreed in writing by Wild North Discovery before the
relevant Discovery Holiday.
The agreement is governed by English law.
3. Cancellation by you
may cancel your booking at any stage, provided you do so in writing.
Your notice of cancellation will only be effective when it is received
in writing by us at our offices. To protect yourself against this
eventuality you should ensure that you purchase travel insurance at the
time of booking. As we incur costs from the time we confirm your
booking the charges set out below will apply:
Cancellation more than 28 days before the
Discovery Holiday starts the deposit is forfeited.
Cancellation less than 28 days before the
Discovery Holiday 100% of the fee is payable
client acknowledges that it is reasonable for such penalties to arise
given the need for Wild North Discovery to make preparations for a
Discovery Holiday substantially in advance of the date of the holiday.
4. Changes by you
you wish to make any changes to your confirmed holiday, you must notify
us in writing as soon as possible. Whilst we will endeavour to assist,
we cannot guarantee we will be able to meet any such requests.
5. Changes and cancellation by us
start planning the holidays we offer many months in advance.
Occasionally, we have to make changes to and correct errors in
brochures, leaflets and our web site and other details both before and
after bookings have been confirmed and cancel confirmed bookings.
Whilst we always endeavour to avoid changes and cancellations, we must
reserve the right to do so.
a change is a minor change, we will, if practicable, advise you before
commencement but we are not obliged to do so or to pay you compensation.
we have to make a major change or cancel, we will tell you as soon as
possible. If there is time to do so, we will offer you the choice of
the following options:-
(i) accepting the change.
purchasing an alternative holiday from us, of a similar standard to
that originally booked if available. We will offer you at least one
alternative holiday of equivalent standard for which you will not be
asked to pay any more than the price of the original holiday. If this
holiday is in fact cheaper than the original one, we will refund the
price difference. If you do not wish to accept the holiday we
specifically offer you, you may choose any of our other then available
holidays. You must pay the applicable price of any such holiday. This
will mean your paying more if it is more expensive or receiving a
refund if it is cheaper.
(iii) cancelling or accepting the
cancellation and accepting a full refund of all monies paid.
Please note that the above options are not
available where any change made is a minor one.
liability beyond offering the above mentioned choices can be accepted
where we are forced to make a change or cancel as a result of unusual
and unforeseeable circumstances beyond our control, the consequences of
which we could not have avoided even with all due care or where we have
to cancel because the minimum number of persons required to operate
your holiday has not been reached. In this case we will notify you by
the deadline specified (usually 42 days prior to the start date).
specialise in activities that are at the mercy of natural variables
including the weather. Consequently we must always be flexible, and we
contract only to aim at a proposed itinerary or programme of
activities, not necessarily to fulfil it rigidly. We reserve the right
to change an itinerary or programme of activities at any time, and will
not be held liable for any loss whatsoever caused as a result of any
may be occasions when, for no fault of our own, we are forced to bring
a Discovery Holiday to an early close. In these circumstances the
client will be offered the opportunity to participate in a Discovery
Holiday of comparable duration to the time lost, at no extra charge
from Wild North Discovery.
every effort is made to limit prices to those given in our publicity
materials, we reserve the right to alter prices should costs in running
a Discovery Holiday increase for reasons beyond our reasonable control
(including, without limitation, the cost of labour, transport and
the event that a price is altered the client will be notified as soon
as reasonably possible and the balance of the altered price will be
payable on the same terms as the original price.
the event of the price being increased by 15% or more the client may
opt to cancel the booking and will be then entitled to a refund of all
monies then paid.All quotations are valid for 28 days from the date when the quotation was given.
7. Force majeure
where otherwise expressly stated in these booking conditions, we regret
we cannot accept liability where the performance or prompt performance
of our obligations under our contract with you is prevented or affected
by or you otherwise suffer any damage or loss as a result of "force
majeure". In these Booking Conditions, "force majeure" means any event
which we or the supplier of the service(s) in question could not, even
with all due care, foresee or avoid. Such events may include war or
threat of war, riot, civil strife, actual or threatened terrorist
activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
8. Our liability to you
Our Discovery Holidays take place in the open countryside and are by
their very nature not absolutely free from hazard. We will make every
effort to minimise risk to you and will instruct you in the safe
negotiation of such risks as may remain. You acknowledge that there are
circumstances in which an accident could befall you without Wild North
Discovery being at fault and you accept that you are taking part at
your own risk.
We promise to make sure that the holiday arrangements we have agreed to
make, perform or provide as applicable, as part of our contract with
you, are made, performed or provided with reasonable skill and care.
Please note that it is your responsibility to show that reasonable
skill and care has not been used if you wish to make a claim against
us. In addition, we will only be responsible for what our employees,
agents and suppliers do or do not do if they were at the time acting
within the course of their employment (for employees) or carrying out
work we had asked them to do (for agents and suppliers).
We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or claim
of any description whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the
person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the
provision of your holiday and which were unforeseeable or unavoidable or
- 'force majeure' as defined in clause 7
Please note, we cannot accept responsibility for any services which do
not form part of our contract with you. This includes accommodation
provision and any additional services or facilities which your
accommodation provider or any other supplier agrees to provide for you
where the services or facilities are not advertised in our brochures,
leaflets and web site and we have not agreed to arrange them. In
addition, regardless of any wording used by us on our website, in any
of our brochures or elsewhere, we only promise to use reasonable skill
and care as set out above and we do not have any greater or different
liability to you.
The promises we make to you about the services we have agreed to
provide or arrange as part of our contract will be used as the basis
for deciding whether the services in question had been properly
provided. If the particular services which gave rise to the claim or
complaint complied with laws and regulations applicable to those
services at the time, the services will be treated as having been
Please note, we cannot accept any liability for any damage, loss,
expense or other sum(s) of any description (1) which on the basis of
the information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if
we breached our contract with you or (2) which did not result from any
breach of contract or other fault by ourselves or our employees or,
where we are responsible for them, our suppliers. Additionally we
cannot accept liability for any business losses.
9. Excursions, activities and brochure
information contained in our brochures, leaflets and our web site is
correct to the best of our knowledge at the time of production. We may
provide you with information (in our brochures, leaflets, web site
and/or when you are on holiday) about activities and excursions which
are available in the area you are visiting.
have no involvement in any such activities or excursions which are
neither run, supervised nor controlled in any way by us. They are
provided by local operators or other third parties who are entirely
independent of us. They do not form any part of your contract with us
even where we suggest particular operators/other third parties and/or
assist you in booking such activities or excursions in any way. We
cannot accept any liability on any basis in relation to such activities
or excursions and the acceptance of liability contained in clause 8 of
our Booking Conditions will not apply to them. We do not however
exclude liability for the negligence of ourselves or our employees
resulting in your death or personal injury.
cannot guarantee accuracy at all times of information given in relation
to such activities or excursions or about the area you are visiting
generally (except where this concerns the services which will form part
of your contract) or that any particular excursion or activity which
does not form part of our contract will take place as these services
are not under our control.
10. Conditions of suppliers
of the services which make up your holiday are provided by independent
suppliers. Those suppliers provide these services in accordance with
their own terms and conditions. Some of these terms and conditions may
limit or exclude the supplier's liability to you,
11. Conduct and Health and Safety
Health and Safety reasons during a Discovery Holiday you will be
required to submit to the reasonable instructions of the Wild North
Discovery representative. Persons attending a Discovery Holiday are
entitled to expect a high standard of conduct and regard for personal
safety and well being on the part of all clients. For this reason the
client accepts that we may, at our discretion ask an individual or
individuals to leave the Discovery Holiday. In such circumstances the
client will not be entitled to a refund of monies and we will not be
liable for any losses so resulting. The client may be required to
reimburse us any costs incurred in this eventuality.
North Discovery is covered to a level of £5,000,000 for Public
Liability. The client is strongly advised to take out personal
insurance of the type available to holiday makers, to cover the risks
ordinarily covered by such policies, including personal injury, loss of
belongings and money and cancellation.
the unlikely event that you have cause for complaint about a Discovery
Holiday, the complaint should be made to a representative of Wild North
Discovery during the event in order that corrective action can, if
necessary, be taken. Should a problem not be resolved, complaint should
be made in writing within 28 days of the relevant Discovery Holiday. To
the extent permitted in law we will not be liable in respect of claims
first intimated later than 28 days from the close of the relevant